Privacy Policy

Who we are

Frate Tours Limited is focused on securing the Personal Information that you impart to us. We need you to comprehend our Privacy Policy and what it intends to you, our client. If it’s not too much trouble pause for a minute to audit this Privacy Policy. By utilizing our site or the services offered by us, you are consenting to our utilization of such personal information as you give to us as portrayed in this. On the off chance that you don’t agree to our utilization of your data, kindly don’t utilize our services. Any inquiries you have about our Privacy Policy, or the data contained thus can be coordinated to our Privacy Officer at admin@fratetours.co.ke

What we consider as personal information and reason why would it be collected?

Frate Tours Limited gathers individual data just to the degree important to convey the services, information or product, or a travel agent or other travelers booking on your behalf

  1. Frate Tours Limited, either specifically or through our office and booking accomplices gathers, holds, utilizes and unveils, just as essential the accompanying individual data from clients and others over the span of offering services or providing service to you: Full name, Telephone number, Email, International ID , Age, Location and travel medical information, where required, nationality, residency, meal requirements, travel and settlement inclinations, trip destination information, remarks you give us mode of payment and so forth. One of the reason why we collect this information is to allow us to provide services as per your request.
  2. We may likewise collect individual information, including contact information, in the event that you subscribe to our newsletter, or to ask for a brochure, which we will utilize to furnish you with the services you have asked for (or other significantly comparative services related to your request.)
  3. Frate Tours Limited gathers individual information from operators and agencies to the degree required to permit agents to book Frate Tours Limited’ holidays and trips, and to be appropriately credited for such booking, as essential and as directed by the relationship between the agent and Frate Tours Limited. Such information may have the following name, Employer information, business number, and so on. In the event that you are an agent traveling with Frate Tours Limited, we may gather the individual information noted above for other travelers, and in addition other business or qualification information. This information might be gathered specifically from you, or from your employer (where approved).
  4. Where the gathering of specific details of your personal information is not required keeping in mind the end goal to deliver the requested services or product, you may do without giving such points of interest. For instance, you may sign up for our Newsletter with your email address. You may likewise be entitled, in specific circumstances where confirmation of your character is not required, to manage Frate Tours Limited utilizing a nom de plume. It would be ideal if you request that Frate Tours Limited exhort if the individual information being referred to is required to finish your request.

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How is my personal information utilized or uncovered?

Frate Tours Limited utilizes this individual information to give the services or product you have asked for or to give you information about those services or Frate Tours Limited. This incorporates utilizing individual information to: register you to get newsletters, answer your request for additional information about our holidays and trips, make a booking or booking(s), furnish you with information about the Company and/or our services, and get and actualize input on those services. Moreover, the individual information permits us to:

  1. Understand your requirements as a client and determine eligibility for the services and product.
  2. Inform you about our services and product, or those of our comrades that we believe it might be of any importance to you.
  3. Provide progressing services and backing up, including determination of any issues with the product or services you ask for from Frate Tours Limited

  4. To guarantee the wellbeing and security of our travelers and products.
  5. Carry out inside bookkeeping and organization of our business.
  6. Frate Tours Limited may likewise utilize your personal information to book services and product for you or for your sake from our service providers, or other service providers whom we act as agents from time to time. This accumulation of individual information can be both for our internal purposes, for instance, to handle your booking, and once in a while for the benefit of the parties for whom we act us agents, for their internal purposes in giving the product or services you have asked. It would be ideal if you know that the way you agree provide to the collection and utilization of individual information by Frate Tours Limited, applies similarly to the parties whose services and product we offer or book for your sake. For instance, by any chance you book a flight from us, you will be regarded to have assented to your own information being given to the carrier to empower your flight to be reserved.

What are the consequences of incomplete Personal Information?

In a case in any chance that you don’t give the Personal Information that we ask for, we will most likely be unable to convey the services you have asked for, which may mean you won’t have the capacity to take an interest in our holidays and trips, pay off any item from our store, or subscribe to our newsletters, to give some examples. In the event that you have paid a deposit and later decline to give important Personal Information to Frate Tours Limited which Frate Tours Limited (or our associates and suppliers) require to convey the services for which the deposit was paid you may not be qualified for a discount for that service. It would be ideal if you get in touch with us in case you have any queries regarding providing or not providing Personal Information when booking or generally operating Frate Tours Limited.

  1. Individual information is not gathered unless given to us. This implies you can visit our website, or contact us without providing any individual information to Frate Tours Limited. How would we gather this information and get your approval? We gather information from clients during the booking process, or during the inquiries process where required, by means of our business channels, for example, our booking site, via email or phone, by means of on-line, using brochure or other equivalent forms, and/or through our travel office associates and different people who make bookings for your sake, or generally interface with us for your benefit, including amid the request procedure (regardless of whether the request continues to a booking).
  2. This information is given by you or for your sake by somebody you have approved to make or ask around a booking. We get assent by:
  3. Written consent through mail, email or website booking structure
  4. Third party assent (i.e. from your travel agent, or the traveler booking for your benefit to whom you have given your own data to such reason.
  5. Verbal consent

How do we protect your Individual Information?

The security of your individual Information is imperative to us. All individual information is stored in secure databases at secure locations to avoid all unapproved access. Passwords, encryption gadgets and firewalls secure these databases. Kindly note however that no information transmission over the Internet can be ensured to be 100% secure. While we find a way to guarantee the wellbeing of your information, we can’t guarantee the security of data you transmit to us over the Internet. Access to your own and private information is restricted to: approved representatives, of Frate Tours Limited, and any of the suppliers who require your data to offer the travel or different services you have asked for. We keep our representatives and our suppliers and different associates informed about our strategies and methodology and require strict consistence with this Policy so as to guarantee your data stays ensured. Unapproved access and/or exposure of customer information are entirely restricted.

Who we share your data with

Associates and Suppliers: Frate Tours Limited will impart your information to the suppliers, (for example, hotel companies, insurance agencies and credit card preparing substances, and so forth., all of which might be situated outside of your country of residence and represented by varying security enactment) who offer services for our benefit. As you would expect, certain information must be given to these suppliers keeping in mind the end goal to encourage your booking and to give you the service(s) you have asked for. These associates and suppliers are found everywhere throughout the world – you can sensibly anticipate that your own information will be imparted to associations we work within the countries you are traveling to, and at times, to the countries of the head office of such supplier.

Associated Companies inside Frate Tours Limited: So as to furnish you with prevalent client benefit, and to guarantee you profit by our full scope of services and product and as allowed by law, we may share your own information inside the Frate Tours Limited list of organizations recorded previously. Frate Tours Limited organizations are found everywhere throughout the world – for instance, our Base Camp (head office) is situated in Nairobi, yet we additionally have workplaces in America, Benin, and somewhere else, and your information might be put in on servers available from these worldwide workplaces. This Privacy Policy applies to our operations comprehensively and each associated organization submits to it in all dealings with your Personal Information.

Please be guaranteed that Frate Tours Limited and its contracted suppliers never offer, rent or exchange information about you or your travel information to different parties in the standard course of directing its business. Obviously, in the event that the greater part of the benefits of Frate Tours Limited or any of the subsidiary substances distinguished in this approach were to be sold, your own information would be among the advantages sold – however we confer that any ensuing element would be bound by this Privacy Policy or one with equivalent or more defensive terms.

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Complaints

In case that you have any complaints about Frate Tours Limited’ use, collection, disclosure, or managing your individual Information, in the event that you trust that Frate Tours Limited’ is infringing upon or have any inquiries concerning Frate Tours Limited consistency with pertinent protection enactment in connection to your individual Information, please send a composed letter or an email to Frate Tours Limited Privacy Officer at admin@fratetours.co.ke. You may likewise contact Frate Tours Limited with the subject “Security Complaint”. Frate Tours Limited takes all objections with respect to your security and individual Information genuinely. Upon receipt, the Privacy Officer will audit your grumbling within 30 business days and will give a composed reaction to the arrival address demonstrated in the protest. In any chance that such reaction is not palatable to you, we welcome you to answer to the Privacy Officer, who will make each attempt to determine your worries. On the occasion, you furnish us with an opt Out Notice your data will be isolated and not unveiled or utilized as a part of any way about which you have protested. In any case, the individual data we gathered might be held by us if fundamental for us to conform to any law or legitimate mandate.

Website Policies and Cookies

What is a Cookie? A cookie is a little content record containing a novel recognizable proof number that a website sends to your PC’s web browser. While you visit a specific site, a cookie might be utilized to track the exercises of your browser and in addition give you a reliable, more productive experience. How do outsider merchants use Cookies? Vendors, including Google, show Frate Tours Limited’ advertisements over the internet. These third-party merchants use cookies to serve promotions in light of a client’s earlier visits to the Frate Tours Limited site. Neither one of the Frate Tours Limited, nor any partnered third-party seller, store any individual information in the cookie information. Clients may quit third-party utilization of cookies by going by the Network Advertising Initiative to quit the page. How does Frate Tours Limited use cookies? Cookies might be utilized to accelerate the booking procedure so you don’t have to re-type the same data over and over. We may utilize cookies to quantify site utilization, for example, passage and way-out purposes of clients, what number of individuals visit a specific area or page and points of interest of ventures performed, and related information. In the event that you are making a purchase, we may likewise utilize cookies to monitor the exchange starting with one page then onto the next. We don’t store any individual information in the cookies or utilize it for whatever other reason.

Changes to this Privacy Policy

Every now and then it might be vital for Frate Tours Limited to change or make corrections to this Privacy Policy, which revisions may likewise apply to your own information gathered under a past rendition of this Policy. Frate Tours Limited claim all authority to change this Privacy Policy whenever and for any reason. In any chance that we roll out an improvement to the Policy, the overhauled form will be posted on our site.